Refund & Cancellation Policy
How cancellations and refunds work for Glidely subscriptions.
In short
- Cancel: Anytime, no fees
- Money-back guarantee: 14 days from your first payment
- Payment partner: Lemon Squeezy (Merchant of Record)
- Billing questions: support@glidely.site
Cancelling your subscription
You can cancel a Pro or Max subscription at any time from the billing page, or by emailing support@glidely.site. Future renewals stop immediately, and you keep your paid features until the end of the period you already paid for. There are no cancellation fees.
14-day money-back guarantee
If you are a first-time subscriber and Glidely is not right for your team, you can ask for a full refund within 14 days of your first payment.
Billing mistakes
If you were charged twice or charged by mistake, email support@glidely.site within 30 days with your account email and receipt, and we will refund the charge.
Renewals and unused time
Apart from the 14-day guarantee, billing mistakes, or where the law requires otherwise, renewal payments are not refunded for unused time. When a subscription ends, your workspace moves back to the Free plan.
How to ask for a refund
Email support@glidely.site with the subject "Refund request", your account email, the plan and the payment date or receipt.
How refunds are paid
Approved refunds are issued through Lemon Squeezy, our payment partner and Merchant of Record, to your original payment method. Banks usually show the refund within 5 to 10 business days.
Disputes
Please contact us before opening a dispute with your bank. Most billing questions can be solved quickly by email.
We want every customer to feel confident choosing Glidely.
If you have any questions about this page, email us at support@glidely.site.